UTW (Up The Wolves)

Oh, you've got to love this - a Wolves fan (I'm sure you remember that that's my team) sent off for a club shirt.  When it arrived, the logo (a stylised wolf's head) was upside down.  So he complained, and the club sent him a letter of apology - printed upside down!  How brilliant was that?  And what I really liked was that the letter said  "the world can sometimes look better upside down - last year's League table being just one example...."  And they sent him a match ticket with perks. Now that's what I call customer service!