HM Revenue and Customs have spent a lot of money on advertisements assuring us that "tax doesn't have to be taxing". Well, I don't know how they would describe the fact that if you ring them up, there is nearly a 50% chance that you won't get through, and even if you do, you'll have to wait on average something like two to four minutes before you can speak to a person. I'd call that pretty taxing!
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