Told you!

I suggested some seven years ago that the main reason for introducing "chip and pin" for credit and debit cards was to seek to shift the liability for any fraudulent transaction from the bank to the customer and now Santander (and it's only a matter of time before other banks follow suit) has come out into the open and accepted that this is exactly the way it's going.  They are amending their terms and conditions to give them far more leeway in rejecting claims for compensation where a customer has lost money as a result of fraud.  They will not compensate where they consider that the customer has chosen a too-easy-to-guess PIN number for instance, or in their opinion has failed to adequately conceal the keypad whilst entering their PIN number.  You read it here first!