Flat-pack hell.

I can't stand Ikea - not their stuff which is first-class but their shop.  There's one quite close to where I live and the person who designed it had clearly been studying Dante's "Inferno".  The layout is such that you are forced to go all round the shop - which is big - even though you know exactly what you want and where it is.  And then if it's anything of any size, you have to go into the warehouse section and find it on the shelves - and woe betide you if it's high up and heavy, because they'll charge you for getting it down for you.  Then there's the checkouts which are invariably undermanned and slow, and finally you can't wheel your trolley to your car - you have to leave your trolley at the pick-up point (and if you're on your own that risks having your stuff nicked) and go and bring your car to the trolley.  Just about as un-user-friendly as you could imagine.  Like I say, no complaints about their products, but oh, the way they treat their customers!