Listen to the people!

As an ex-Civil Servant I liked this one - the Land Registry office in Coventry were having problems with delays in post-opening.  In true modern managerial fashion, they asked the staff what should be done.  "Get more people opening the post" came the reply.  But management thought this a little too simplistic, so they set up a review at the cost of a few thousand pounds which looked at various aspects of the task, including a study of the ergonomics - whatever that means - and considering cutting edge post-opening equipment and such like.  After four months, the review body came back with its recommendation - get more people opening the post!