Respect, respect, respect???

The recent spate of shootings of teenage kids in London is a terrible thing, and I don't claim to have any answers, but here's a thought - just a thought. I went on a management course once, and the person taking the course divided us up into groups and asked what we found most frustrating about our jobs, and the main thing that came out was that although we were the people doing the job, nobody took any notice of our views and expertise - decisions were imposed on us by people who didn't know - or seemingly care - whether what they were demanding was sensible or practical. Some time later we were divided into groups again, and asked to come up with what we thought would be a wish list of those working for us. So we all went for things like more pay, better working conditions, nicer surrounding and so on. We were then confronted with the results of our first meeting, and it was suggested that perhaps the major thing our workers would want was to be consulted, to be noticed, to be made to feel that they counted for something. Is there a lesson here?